Community Manager
Immunefi · Remote · lead
salary undisclosed· posted 2mo ago
Immunefi · Remote · lead
Immunefi is the world’s leading crowdsourced security platform for the digital economy. We protect over $180 billion in onchain assets by connecting the most skilled ethical hackers on the planet with the protocols that need them. Our products — Bug Bounty Programs, Managed Triage, and Audit Competitions — are the de facto security infrastructure for serious blockchain protocols worldwide.
We are the dominant player in Web3 security, and we’re now extending into the broader enterprise market — financial services, fintech, and large regulated businesses — where the security problems are as acute and our capabilities directly applicable. This hire owns our commercial engine and helps open that next chapter.
Location: Remote (Global) Time Zone Requirement: Must overlap 4+ hours with EU Business Hours.
As the Community & Support Manager, you will serve as the primary point of contact between Immunefi and its community of ethical hackers and platform users. You will manage day-to-day community engagement, handle support queries, and ensure security researchers have the resources they need to succeed on the platform. This role focuses on managing Immunefi's presence on Discord, handling Zendesk support tickets, and keeping the community informed and engaged.
Beyond execution, this role requires a process improvement mindset. You will be expected to identify operational bottlenecks, propose and implement solutions, and leverage automation and AI tools to reduce repetitive tasks while improving the quality of support delivered to our community.
The ideal candidate brings 1-2 years of experience in Web3 or crypto community management, with strong communication skills and a support-oriented mindset.
Please Note: While we are a global & fully remote organization, to best align with the rest of the department, we require applicants to be willing to work within European timezones.
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