Customer Support Representative (LatAm, Remote)

Hi 👋 I’m Aidan, founder of Maple.

At Maple, we’re building AI agents that work for restaurants. These agents answer calls, take orders, book appointments, and handle real customer interactions over natural voice.

But our bigger mission goes deeper: we’re building automated ontologies that model how businesses actually operate — their services, workflows, constraints, and language — so our agents can adapt to them instantly. We meet businesses where they are, not where software wants them to be.

We have many customers, strong revenue growth, years of runway, and backing from world-class investors. I’ll share more once we meet.

Why This Role Exists

When a business signs with Maple, two things must happen:

• They must get live quickly.

• They must feel like we have their back.

This role sits at the intersection of onboarding and support. You will:

• Guide new customers through setup

• Handle live support when issues arise

• Think quickly when edge cases happen

• Communicate calmly when a restaurant owner has questions

• Escalate to engineering clearly and precisely and implement solutions

We need someone who:

• Thinks on their feet

• Enjoys talking to business owners

• Can gather context fast

• Is comfortable with ambiguity

• Takes ownership instead of waiting