Product Manager, GelatoConnect

About Gelato

Gelato has created the world's largest global network for on-demand production of custom products, from t-shirts and mugs to books and wall art. We empower a new generation of ecommerce entrepreneurs to share their creativity worldwide while embracing local, sustainable production. By producing locally and perfectly matching supply with demand, we eliminate waste and reduce carbon emissions.

At Gelato, we don't own production facilities, we build the software that connects them. With over 140 production partners in 32 countries, our network can deliver custom products to five billion people in just 72 hours. It's smarter, faster, and greener.

With GelatoConnect, our SaaS platform, we're driving innovation in print production. GelatoConnect simplifies operations for print producers by automating procurement, workflows, and logistics into one seamless system. By boosting efficiency and cutting costs, it helps businesses scale to meet market demands. With GelatoConnect, we're reshaping the print industry to be more efficient, sustainable, and profitable.

What You Will Be Doing

The world of software is being reshaped by AI - and so is print. At Gelato, we are building GelatoConnect, an AI-powered operating system that helps print service providers (PSPs) run smarter, faster, and more profitably. We are at the forefront of bringing vertical SaaS and AI into one of the world's oldest industries.

Product Managers at Gelato operate with full ownership of a product area, from early discovery through to live operation. You will be responsible not only for defining what to build, but for ensuring it works in practice - for customers, in real workflows, under real constraints.

You will work directly with PSP customers to understand their operations, identify pain points, and translate complex, often fragmented workflows into practical, usable software. You will partner closely with a small, high-ownership engineering team and play an active role in both discovery and delivery - including shaping solutions, validating outputs, and supporting execution. You will have accountability for business outcomes.

This is not a traditional PM role. There is no clear separation between product, design, and delivery. We expect you to build, not just specify. You will use AI tools - Claude, Cursor, Lovable, and others - to prototype ideas, validate concepts with working software, and accelerate every stage of product development. Our team follows an AI-first, prototype-first approach and we iterate at speed.

Key Responsibilities

• Owning the vision, strategy, and roadmap for your product area - setting clear goals and driving outcomes, not feature output

• Working directly with PSP customers to deeply understand their operations, pain points, and what "success" looks like in their business

• Leading a team of engineers through rapid, iterative delivery cycles

• Using AI tools daily to build prototypes, run data analysis, draft specs, create evals, and validate ideas before committing engineering time

• Defining and tracking success metrics that tie to customer value and business impact

• Collaborating across product teams and with Sales, Onboarding, and Customer Success to ensure cohesive product experiences

• Obsessing over data quality, instrumentation, and feedback loops - you are the person who knows what is working, what is not, and why

• Thinking entrepreneurially: identifying where to build, where to buy, and where to partner - and acting on it with urgency